1. SHIPPING POLICY
    • Standard preparation time is 3–5 business days from the date of payment and order confirmation.
    • The average shipping time is approximately 5–7 business days from the date the order is shipped. Actual delivery time may vary depending on the destination country, courier, customs clearance, or other circumstances beyond GenFarmer’s control.
    • Customers are required to pay the full order value in advance. After payment, the order will be confirmed and proceed through production, inspection, packaging, and shipping.
    • Once payment is completed, the order cannot be refunded or canceled, except in cases of errors confirmed by GenFarmer, such as products being out of stock or system errors.
    • Customers must provide accurate shipping and contact information. Any additional costs arising from incorrect information will be the customer’s responsibility.
    • Import taxes, customs duties, or other local fees, if applicable, are the responsibility of the recipient according to the regulations of the destination country.
  2. WARRANTY AND CLAIM POLICY
    • All products come with a 3-month warranty for Android Device Lab and a 1-year warranty for Router or Gen Mini PC, starting from the date the customer receives the product.
    • If a product has a manufacturing defect, GenFarmer will provide support by sending replacement parts/products or issuing a refund for the defective portion after verification.
    • Customers must report claims related to product defects, missing parts, refund requests, or replacement-part requests within 7 days from the date of receiving the order for international customers, and within 3 days for customers in Vietnam.
    • GenFarmer will review the evidence and process eligible refund or replacement-part cases after verification by the technical team.
    • Damage caused by the user, including drops, impacts, water damage, or unauthorized hardware/software modifications, is not eligible for warranty or refund.
    • GenFarmer provides remote technical support via video call, online guidance, or remote-control software when reasonably required.
  3. PRODUCT HANDLING PROCESS
    • Upon receiving the package, customers must record a complete unboxing video as evidence in case of any issue.
    • If shipping damage, missing parts, or other abnormalities are found, the customer must immediately notify the sales representative.
    • For a damaged or non-functional mainboard or any suspected manufacturing defect, customers must provide clear video or photo evidence for verification by GenFarmer’s technical team.
    • Once a manufacturing defect is confirmed, GenFarmer will arrange replacement parts/products or a partial refund according to the applicable warranty procedure.
  4. NOTES
    • Products sent for warranty or replacement must retain their original seals, labels, and identification codes and must not be disassembled or tampered with without authorization from GenFarmer.
    • All claims, refunds, and replacement requests are subject to verification by GenFarmer’s technical team before processing.
    • For product support or issues during use, please contact our technician via WhatsApp: +84 96 666 91 04.
    • Products are intended for advertising purposes only. Any misuse of the products for illegal or unlawful activities is the sole responsibility of the customer under applicable law.

THE CUSTOMER’S ORDER AND/OR PAYMENT CONFIRMS THAT THEY HAVE READ, FULLY UNDERSTOOD, AND AGREED TO ALL TERMS STATED IN THIS POLICY.